As organizations become more and more global, the need for fit-for-purpose Management Control Systems (MCS) increases, particularly at the corporate centre level and the individual asset level of large multi-national organizations.
At the Productivity Lab, we define the Management Control system (MCS) as the set of interactions, reporting mechanisms, performance measures and corresponding practices through which an organization’s portfolio of business processes are managed.
The first step in an MCS exercise is to define the scope and to understand the Key Performance Indicators (KPI) and Process Performance Indicators (PPI) within the scope, and their associated reporting mechanisms.
Once completed, the current set of interactions and reporting mechanisms are mapped and reviewed with a wide range of stakeholders in order to identify gaps and areas for improvement.
The final step in the exercise is to design the future state MCS, before piloting, implementing, embedding and anchoring.
MCS can form a standalone project and is often combined with Business Process Management and Structured Problem Solving into an Area Development project.
Read more about our approach to MCS here.
